The bun cook is the heart of the grill team. He puts everything together. All food that comes off of the line is a reflection of the bun guy. It is your job to make sure all food is hot, highly presentable, and delicious!
As soon as an order arrives, load the necessary buns into the steamer and press the steam button. Read the ticket and be prepared to make the sandwich. If there are salads on the order, immediately prepare the salads.
During peak times, keep 2 big buns and 2 big cheesesteak buns in the steamer at all times. Place buns in the steamer as soon as the order comes up, and remove out the ones you need while the door is open.
After 30-45 seconds remove the buns you need and make each sandwich straight down the ticket. Each sandwich should take you approximately 15 seconds. **Be exceptionally fast, but exceptionally neat.
Call out to the grill guy for the entre that you need, and as soon as he brings it around, complete your sandwich and place into onto the appropriate basket. (Your fry guy should have the basket or to-go plate waiting for you).
Organize each sandwich from right to left, quickly verify that each sandwich is in the appropriate place with the appropriate side. As soon as the order is complete on the table, tap the screen and call the order out.
If the servers do not get the order out and you have more than two full orders waiting on the order out table, ask a cook to run orders until the table is cleared. The cook should only run at most two orders, then you decide if he should come back to the line or continue helping the servers.
All tickets should be called out within 2-4 minutes. If a ticket time exceeds 4 minutes, announce to all cooks that they must speed up and get the times back to a reasonable number.
A primary responsibility of the bun guy is to make sure that all buns are piping hot. If you can hold them for more than a moment, they aren’t hot enough. No bun should ever be stale or hard from being in the steamer too long. If we need to wait an extra moment for a high-quality bun, then we will.. but always know that we CAN DO BOTH. Speed and quality!
Another primary responsibility of the bun guy is to make sure that the quality of the grill food is high (melted cheese, juicy but cooked food, and it looks great!) AND that the quality of the fry food is high (piping hot, crispy, proper amounts of cheese and gravy). Remember: All food that comes off of the line is a reflection of the bun guy. Is it high quality? Is it highly presentable? Is it delicious?
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