General Manager-how do i do the job?

• Make sure that an accurate and lean schedule is prepared for review by Tuesday at 5pm weekly that follows the Scheduling Game Theory Protocol. This schedule should have your stamp of approval by 5pm when it is submitted for review by the Directors. This should be done every Tuesday from 3-5pm.

• All food orders should be submitted using the par levels and should aim to be just below the truck target according to Google Docs. This should be done on Sundays and Wednesdays from 3-5pm.

• All Shift Lead reports should be review and then guidance given in Workplace (and in person, as needed). You run your store through Shift Leads. These are your TOP PEOPLE. You should have daily communication with each of them. Every post for your store should be liked or commented on by you.

• All Assistant Operator white-board posts should be studied and given guidance in Workplace on Wednesday mornings at 10:45am

• Each day when you arrive to work, you should inspect the store and then review the previous workplace checklist posts and give guidance.

• Each day at work on every shift you should act as the shift lead unless you are supervising a subordinate as they act as lead (see below).

• Two shifts per week, you should supervise one of your subordinates as they act as the shift lead. 

• You should review all closing docs from Toast and address any issues (labor, low or high sales, cash over/short, paid outs) with written posts on Workplace in the Shift Leads group.

• Conduct a roundtable meeting weekly with your Assistant Cook & Service operator using the Round Table Meeting Agenda and review how well they are doing their jobs. Give them specific instructions on how to improve. At this meeting, prepare the Weekly Store Review, noting any areas that are deficient and need attention or are exceptional and need praise. Submit it to the Director of Operations for review by Tuesday at 3pm.

• Conduct a monthly Shift Lead meeting alongside your Assistants, where you review the performance of the individual shift leaders, and you give them guidance, criticism, and inspiration using the Monthly Shift-Lead Meeting Plan.

Example Schedule: (XXX)

• You are accountable to The Director of Operations